December 5, 2022

In the event you’re having points along with your first-generation AirPods Professional earbuds, there could also be some optimistic information. Apple’s service program for affected AirPods Professional now covers the first-generation items for as much as three years after the unique retail sale.

In case your first-generation AirPods Professional see noise cancellation not working, lack of bass, crackling and static, or a rise in background sounds, they might be coated underneath the AirPods recall.

The AirPods Professional Charging Case isn’t a part of the service program, simply the earphones. And the first gen AirPods Professional recall is lively for “3 years after the primary retail sale of the unit.” That was modified after this system initially coated affected AirPods Professional for two years.

Provided that there’s no serial quantity checker for the AirPods Professional recall, you would possibly need to test to see in the event you’re experiencing any of the next points with 1st gen AirPods Professional:

1. Crackling or static sounds that improve in loud environments, with train, or whereas speaking on the cellphone

2. Energetic Noise Cancellation not working as anticipated, akin to a lack of bass sound, or a rise in background sounds, akin to road or airplane noise

At this level, you’ll be able to take the next steps:

1. Name or get in contact with Apple Help – 800.APL.CARE within the US

2. Arrange an appointment at your native Apple Retailer

3. Or join with an Apple Licensed Service Supplier

Apple has famous that “Your AirPods Professional might be examined previous to any service to confirm that they’re eligible for this program. AirPods Professional (left, proper, or each) with a confirmed situation might be changed. The AirPods Professional case isn’t affected and won’t get replaced.” The corporate has additionally said that “affected items had been manufactured earlier than October 2020.”

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The AirPods Professional recall program is out there to prospects worldwide however doesn’t lengthen the guarantee.

If it seems that you just’re ineligible for the AirPods Professional recall program, you’ll be able to strive the next 4 tricks to repair your AirPods Professional earbuds:

1. Double-check the battery of your AirPods case and AirPods

2. Double-check Bluetooth in your iPhone didn’t get turned off

3. Clear the speaker and mic grilles

4. In case your AirPods received’t join or are nonetheless having points with sound, reset them

If it seems you may have a lifeless battery in one among your AirPods, Apple fees $49 to switch it (per earphone).

Keep tuned for added particulars as they develop into accessible.

Through 9to5Mac and help.apple.com